Frequent questions
How can I book?
- Select the dates of your booking.
- Fill your vehicle data.
- Sign up or log in with your email.
- Select the payment method.
- Once the payment is completed, you will receive in your email the proof of your booking.
- Remember that we do not have any additional cancellation costs.
How do I get to the parking lot or where do I pick up my vehicle?
You will find all the indications to locate the parking or the pickup place of the vehicle in the booking proof. Both the address and the GPS coordinates are attached. In addition, a telephone number of the parking staff is also indicated.
Is my flight delayed or am I late?
Don't worry, you won't pay more for being late for the delivery or collection of the vehicle. In any case, if the delay is significant, we appreciate you notifying the car park at the telephone number that appears In the receipt, if it is your flight that arrives late, you do not need to notify it since the car park is probably already informed.
How do I cancel my booking?
To cancel your booking, please contact conta@zelsa.com with 1 hours prior to the start date of the reservation.
How to modify my booking?
Any changes to your reservation should be made by contacting conta@zelsa.com. Please remember to enter your booking code as a reference.
Is my vehicle safe?
In the page of each one of the parking lots its characteristics and security systems are described. All have security cameras and / or staff.
